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PLACING YOUR ORDER

You can pre-order any of our products for collection or delivery. Most cakes up to 10 portions, and small quantities of viennoiserie and breads, can be pre-ordered with only one day's notice over the phone or even on the same day depending on availability. However, please be advised that for larger quantities and bigger sizes we sometimes need 3 to 10 days advance notice.

Some of our products are also available in mini sizes. For these we also need some advance notice, normally between 3 to 10 days depending on the product.

OUR EVERY DAY SIZES

Cake Size Types

HOW TO ORDER

There are three ways you can order with us: online, over the phone or by email. 

 

For online orders to go through our system, you must book by 11am for 72 hours notice (3 days). So for example if you would like your order for Saturday you must book by Wednesday 11am. You can also plan ahead and book for any other date thereafter (at check out you will have a box to fill in with the date required).

For further information on how our online ordering works, please make sure to read our terms & conditions page, as well as our home deliveries page for our delivery zones, minimum orders and fees.

 

Alternatively you can order with us for collection by giving us a call on 01865 311 779Ordering for collection over the phone normally will require just one day's notice depending on quantities and product availability.

Your can also email us for collection at shop@gatineau.uk.com giving us your order and the details below. We aim to reply within 24 hours but sometimes it could take a little longer. Please note that orders by email are only confirmed with a call back from us or a confirmation email.

To place your order over the phone or by email we require:

- your name and contact telephone number

- your order indicating portion size and quantities

- a date and time for collection

- full payment for large orders 

And if you prefer, you can also fill in our contact form which will be sent to the email above.

Please note that we only take orders for delivery by placing the orders online through our website. Unfortunately we cannot take orders for delivery over the phone or by email.

During August 2021 we will be closed every Monday of the month and so we will not be taking bookings for August 2nd, 9th, 16th, 23rd and 30th. For more details please see the note on our home page. Thank you for your understanding.

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A NOTE ABOUT DELIVERIES

Delivery is normally only available for orders placed online that follow our online ordering guidelines. For areas outside of our delivery zones we normally require a minimum order of £100 and the delivery fee will be calculated by mileage. Please get in touch via email for more information and a quote.